Qualaroo Editorial Team, Author at Qualaroo Blog - User Research and Customer Feedback Trends

Articles by Qualaroo Editorial Team

Last modified: November 27, 2024

How to Collect Feedback With Yes or No Surveys

In my experience, gathering insightful feedback can sometimes feel like pulling teeth. You need to understand your audience, but lengthy surveys often lead to low response rates and incomplete data. But as Leonardo Da Vinci said, “Simplicity is the ultimate sophistication.” That’s where yes or no surveys, also known as dichotomous surveys, come in. Yes...

Last modified: December 11, 2024

How to Create a Survey That Yields Results: 12 Super Tips for 2024

Ever wondered why some surveys feel like a chore while others are a breeze? Imagine a survey that’s so engaging it feels like a conversation with an old friend. That’s the magic of a well-crafted survey. In today’s data-driven world, surveys are the secret to unlocking invaluable insights. Whether you’re seeking customer feedback or diving...

Last modified: December 11, 2024

What Are the Best NPS Alternatives to Track Customer Experience 2024?

Let’s be honest: NPS has been the go-to metric for customer experience for years. But as a customer experience pro who’s navigated the trenches of surveys and feedback for over a decade, I’ve realized it’s not a one-size-fits-all solution. NPS is great for a quick pulse check, but it often lacks depth. So, here is...

Last modified: October 30, 2024

What Is an Anonymous Survey & How to Create One

Let’s face it – when it comes to offering feedback, most people are hesitant to give honest feedback for fear of offending someone or looking bad.But what if there was a way to get unfiltered opinions without the drama? Enter the amazing anonymous surveys! With these surveys, people can unload their thoughts, frustrations, and even...

Last modified: August 30, 2024

9 Best Product Management Software and Tools in 2024

Are you feeling overwhelmed by the complex task of managing your products efficiently? You’re not alone. Many business leaders struggle to find the right tools that align with their team’s workflow and enhance productivity. Choosing the best product management software can transform this challenge into an opportunity. With the right tools, you can streamline processes,...

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Last modified: December 11, 2024

9 Best Survey Tools to Collect Effective Feedback in Zendesk

Imagine a customer interaction that goes beyond resolving an issue – it sparks a conversation, fosters loyalty, and propels your business forward. This scenario isn’t a pipe dream; it’s the power of surveys harnessed effectively. As a seasoned customer service professional with a decade of experience, I’ve seen firsthand how the right survey tool can...

Last modified: December 11, 2024

Top 10 Sogolytics Alternatives & Competitors in 2024

Want to discover some of the top-rated Sogolytics alternatives? I can understand the challenge of choosing an alternative software. You need to ensure compatibility and integration with your existing systems while matching or surpassing the functionality and user experience of the current solution. This post lines up some of Sogolytics’ similar and better competitors, and...

Last modified: December 2, 2024

10 Best SurveyLab Alternatives for 2024

Looking for SurveyLab alternatives? You’re in the right place! This guide will help you find great tools to gather feedback and understand your audience better. Here, I have listed some top options that are easy to use and packed with useful features for any survey needs. Whether you’re aiming to get deeper insights, improve how...

Last modified: December 17, 2024

Software Evaluation Survey Questions: What to Ask and Why

Software evaluation surveys are a powerful tool to measure and improve the quality and performance of your software product. They can help you understand how your users perceive and use your software, what they like and dislike about it, and how loyal and satisfied they are with it. But to get the most out of...

Last modified: December 16, 2024

9 SmartSurvey Alternatives: Compare & Choose the Best Fit

SmartSurvey is a popular online survey software. However, there are other options available in the market that offer different features, pricing, and benefits for businesses. I’ve had the opportunity to try a few and found the top 9 SmartSurvey alternatives for you to consider. These are the survey tools that I personally use, recommend, and...