Qualaroo Editorial Team, Author at Qualaroo Blog - User Research and Customer Feedback Trends

Articles by Qualaroo Editorial Team

Last modified: November 21, 2025

10 Best WebEngage Alternatives & Competitors for 2025

You start with WebEngage to keep things simple. Popups, surveys, and automation, one tool to rule them all. Then the cracks appear. The exit survey fires on the wrong page. The design looks nothing like your site. Support tells you to clear the cache. You laugh, then sigh. Soon, you’re duct-taping fixes with a WebEngage...

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Last modified: November 21, 2025

Brand Sentiment: How to Measure & Improve How People Feel About Your Brand

Most brands believe they understand how people perceive them. They glance at reviews, skim NPS scores, and call it a day. Then, one day, a Reddit thread or a frustrated Quora post goes viral, and suddenly, the truth emerges in 500 unfiltered comments. That’s brand sentiment. It’s what people “really” think about your brand when...

Last modified: November 13, 2025

Turning Negative Feedback into Positive: How to Turn Complaints into Growth

Negative feedback can sting, but it’s also the most honest signal you’ll get about where things aren’t working. By turning negative feedback into positive, complaints become free research that guides better products and stronger relationships. But here’s the truth! Negative feedback isn’t the end of the road. It’s often the most honest signal you’ll ever...

Last modified: August 28, 2025

Opinion Yes or No Surveys: Get Clear Answers Fast

In my experience, gathering insightful feedback can sometimes feel like pulling teeth. You need to understand your audience, but lengthy surveys often lead to low response rates and incomplete data. But as Leonardo Da Vinci said, “Simplicity is the ultimate sophistication.” That’s where yes or no surveys, also known as dichotomous surveys, come in. Yes...

Last modified: August 26, 2025

How to Create a Survey That Yields Results: 12 Super Tips for 2025

Ever wondered why some surveys feel like a chore while others are a breeze? Imagine a survey that’s so engaging it feels like a conversation with an old friend. That’s the magic of a well-crafted survey. In today’s data-driven world, surveys are the secret to unlocking invaluable insights. Whether you’re seeking customer feedback or diving...

Last modified: August 28, 2025

NPS Alternatives That Capture CX More Accurately

Let’s be honest: NPS has been the go-to metric for customer experience for years. But as a customer experience pro who’s navigated the trenches of surveys and feedback for over a decade, I’ve realized it’s not a one-size-fits-all solution. NPS is great for a quick pulse check, but it often lacks depth. So, here is...

Last modified: August 13, 2025

Create Anonymous Survey in Minutes: A Step-by-Step Beginner’s Guide

If you’ve ever tried to get honest feedback—from customers or your team—you know how hard it is. People hold back. They sugarcoat. And without the truth, you’re guessing your way through decisions. That’s why anonymous surveys have become one of my favorite tools. I first used them while scaling a SaaS business. Regular surveys weren’t...

Last modified: September 5, 2025

9 Best Product Management Software and Tools in 2024

Are you feeling overwhelmed by the complex task of managing your products efficiently? You’re not alone. Many business leaders struggle to find the right tools that align with their team’s workflow and enhance productivity. Choosing the best product management software can transform this challenge into an opportunity. With the right tools, you can streamline processes,...

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Last modified: August 26, 2025

9 Best Survey Tools to Collect Effective Feedback in Zendesk

Imagine a customer interaction that goes beyond resolving an issue – it sparks a conversation, fosters loyalty, and propels your business forward. This scenario isn’t a pipe dream; it’s the power of surveys harnessed effectively. As a seasoned customer service professional with a decade of experience, I’ve seen firsthand how the right survey tool can...

Last modified: August 28, 2025

Sogolytics Alternatives That Teams Actually Prefer

Want to discover some of the top-rated Sogolytics alternatives? I can understand the challenge of choosing an alternative software. You need to ensure compatibility and integration with your existing systems while matching or surpassing the functionality and user experience of the current solution. This post lines up some of Sogolytics’ similar and better competitors, and...